Returns & Exchanges
At Lumeor, we want you to glow with confidence; if you are not completely satisfied with your purchase, you can return your items within 30 days of receipt. Please ensure products are in their original packaging and lightly used or unopened to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the beauty products you wish to return.
Prepare Your Package
Carefully pack your items in their original Lumeor box, ensuring all lids are tightly sealed to prevent leakage during transit.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing