Frequently Asked Questions
Everything you need to know about your Lumeor glow.
How can I track my Lumeor order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our tracking page to monitor your delivery status in real-time.
Are Lumeor products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Lumeor products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days of receipt for a full refund or exchange.
Do you offer international shipping?
Lumeor currently ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your beauty tools covered by a warranty?
All Lumeor electronic beauty devices come with a standard 12-month manufacturer's warranty covering any functional defects or hardware issues.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.